Joy Commercial
Grievance Redressal
We are committed to the fair, transparent and timely resolution of every customer and partner grievance.
Our Commitment
We are committed to fair, transparent and timely resolution of all customer and partner grievances. This mechanism outlines the procedure and escalation hierarchy for handling complaints.
Complaint Escalation Process
The step-by-step process for raising and resolving a grievance:
Step 1: Customer Support / Concerned Department
15 working daysAs a first point of contact, customers and partners may raise their complaint with our customer support team or the concerned department. Complaints at this level are acknowledged and addressed within 15 working days of receipt.
Step 2: Grievance Officer
10 working daysIf the complaint remains unresolved, it may be escalated to our designated Grievance Officer, who will review and respond within 10 working days.
Step 3: Senior Management
In the rare event a grievance remains unresolved, it may be escalated to senior management at our registered office for final review and resolution.
Step 1
Lodge a Complaint Online
Submit your grievance using the form below and our team will get back to you.